Beware of a person named ARNOLD GOMEZ of GUESS Shop in MOA

I had a very terrible experience with a disrespectful, ill-mannered, and rude employee of a Guess Shop in SM Mall Of Asia.

I had a scheduled meeting with one of my December brides in MOA this afternoon and I decided to bring along Inigo and Mama since Ian can just pick us up there after he goes out of the office. Not knowing that Manny Pacquiao will be there at around 2pm, there were so many people gathered around the stage and within the area. We didn't even plan to watch hence, we decided to walk around and look for some place to eat instead. With the number of people in the area, you can hardly see where you are walking and you can hardly breathe. And since there are shops within the area, we decided to stop at GUESS boutique to catch some air and to let some people pass by since we are with Inigo and we are afraid that in any moment, there would be a stampede since Manny just came out of the stage and all of the people are trying to catch a glimpse of him and were running to the stage area.

We stopped at the front door of GUESS and after a few seconds, a guy was already telling us to go out. He is one of the staff of GUESS and he is standing beside the door. I told him that we will just let some people pass by since we are with a kid. He insisted and with a loud voice, he shouted at me saying "Ayan na o naglalakad na yung mga tao. Pwede na kayong dumaan!" At this point, i was fuming mad! Firstly, he should not be shouting at me. He could have said it in a more polite manner. He reasons out that we are blocking the entrance of their shop. Their door was wide open and at that point, we only occupy one side of the door. Nevertheless, he should have just told us to come inside so as not to block the door. I shouted at him also telling him that he need not to shout at me and I was asking him, "Baket, bawal ba dito?! Nakita mo nang madaming tao sa labas, hindi ba pwedeng maghintay ng saglit?" And at this point, we were already shouting at each other. Ian was not able to contain it also since he was hearing how the staff was shouting at me and reasoning out, Ian shouted at him also. I asked for the Store Manager and she was just staring at us when I saw her. She was apologetic however, she did not ask her staff to stop shouting and reasoning out.

The staff's name as what the Store Manager (Caludette Gaba) told me, is ARNOLD GOMEZ. I am planning to file a formal complaint to Calfiornia Clothing Inc., the distributor of GUESS here in the Philippines. I really feel that we were disrespected by this person and that their staffs should be given a training in customer service. Even if we just stopped by the store, we are still considered as customers and we should be given due respect. I have been a customer of GUESS ever since and I am really disappointed and upset about what happened.

I wasn't able to take a picture of ARNOLD GOMEZ but once I get hold a picture of him, i'll post it in this blog.